What the systems thinking group believes about Lean Six Sigma.....

Lean Six Sigma, TQM, TQC, TPS, what do they have in common?


The central concept in all of these systems is continuous improvement.  Continuous improvement can be incremental or it can be innovational. 

We need daily management to continuously improve our processes and we need innovation to develop new products, new processes, and new technologies to provide us with the competitive edge that comes from increased customer satisfaction.  By providing our customers with more for less, on time, every time, we are practicing Total Quality.  Lean, Six Sigma, Hoshin Kanri, are all subsystems within the customer satisfaction system.  Each of these disciplines has a set of tools and to be used to continuously improve the subsystem (or process) which contributes to the overall success of the system.

The "big bang" innovations can deteriorate over time without daily management, without the constant quest for understanding and improving our processes and the systems which they support.  The entire system can collapse without an understanding of the needs of the people within the system.  This is why daily managment, or continuous improvement, is based on both psychology and technology.